April 11, 2019
Pudsey Legal is a trading name of Pudsey Legal Services Limited, registered in England & Wales with number 07865032 and whose registered office is Cringlebar House, 415 Bradford Road, Pudsey, Leeds, LS28 7HQ.
The company's VAT number is 827 7692 81
Pudsey Legal Services Limited is regulated and authorised by the Solicitors Regulation Authority no. 573274 www.sra.org.uk
All SRA regulated businesses are subject to the rules and principles outlined by the professional conduct handbook, which is available at the following site:
Pudsey Legal and its employees abide by this code of conduct. Where the Code is not available online, the link provided detials contact information for the SRA who will provide details upon request.
We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.
In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can read our full complaints procedure below. Making a complaint will not affect how we handle your case.
The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
You can raise your concerns with the Solicitors Regulation Authority.
What do to if we cannot resolve your complaint
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
If you would like more information about the Legal Ombudsman, please contact them.
Call: 0300 555 0333 between 9am to 5pm.
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ
Pudsey Legal Complaints Policy
We are committed to providing a high-quality legal service to all our clients. When something goes wrong we need you to tell us about it. This will help us to improve our standards.
Our Complaints Procedure
If you have a complaint, please contact Mr Paul Kaye at:
415 Bradford Road
In the event that your complaint involves Mr Kaye, then please contact Mr Nigel Beck at the above address
Dependent upon the nature of the complaint, either Mr Kaye or Mr Beck will respond.
What will happen next?
If we have to change any of the timescales above, we will let you know and explain why.