Privacy

Pudsey Legal - Privacy Notice

 

IMPORTANT INFORMATION AND WHO WE ARE

THE DATA WE COLLECT ABOUT YOU

HOW IS YOUR PERSONAL DATA COLLECTED

HOW WE USE YOUR PERSONAL DATA

DISCLOSURE OF YOUR PERSONAL DATA

INTERNATIONAL TRANSFERS

DATA SECURITY

DATA RETENTION

YOUR LEGAL RIGHTS

GLOSSARY

 

Introduction

Welcome to the Pudsey Legal's privacy notice.

Pudsey Legal respects your privacy and is committed to protecting your personal data. This privacy notice applies when you use our services or when you visit our website and will inform you as to how we look after your personal data and tell you about your privacy rights and how the law protects you.

This Privacy Notice together with our Terms of Business (if applicable) sets out the basis on which the Pudsey Legal processes your personal data.

Please also use the Glossary to understand the meaning of some of the terms used in this privacy notice.

Important information and who we are

Pudsey Legal is a full service law firm, offering services in the following practice areas: Conveyancing/Property Law, Family and Matrimonial, Wills and Probate, Estate Planning, Commercial and Business Law, Litigation, Employment Law and Personal Injury.

This privacy notice aims to give you information on how Pudsey Legal collects and processes your personal data through when you engage us to provide legal services in any of the abovementioned practice areas (the ‘Services’), including any data you may provide to us directly, through third parties or our website when you.

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

Controller

Pudsey Legal Services Limited (trading as Pudsey Legal, Bristol & London Law and Active Auto Law, with company registration number: 07865032 and registered address at Cringlebar House, 415 Bradford Road, Pudsey, West Yorkshire, LS28 7HQ is the controller and responsible for your personal data provided or collected by or for, or processed, in connection with our Services, or for marketing, recruitment and employment purposes (collectively referred to as "Pudsey Legal", "we", "us" or "our" in this privacy notice).

We have appointed a Privacy Officer who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the Privacy Officer using the details set out below.

Our full contact details are:

Pudsey Legal

Nigel Beck – Privacy Officer

Email address: nigel.beck@pudseylegal.com

Postal address: Cringlebar House, 415 Bradford Road, Pudsey, West Yorkshire, LS28 7HQ

Telephone number: 0113 2900380

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Changes to the privacy notice and your duty to inform us of changes

This version was last updated on 25 May 2018 and historic versions are archived and can be obtained by contacting us. We aim to meet high standards and so our policies and processes are subject to review.  From time to time we may change this Notice and will inform you, usually in writing or by publishing updated content to our website.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

The data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.

Contact Data includes postal / correspondence address, email address and telephone numbers.

Professional information such as job titles, previous jobs, and professional experience and qualifications.

Financial Data includes bank account and payment card details.

Transaction Data includes details about payments to and from you and other details of services you have purchased from us.

Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

Where necessary and legally permitted, we may collect Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data) and information about criminal convictions and offences and related proceedings.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with the Services). In this case, we may have to cancel a service you have with us but we will notify you if this is the case at the time.

How is your personal data collected?

We use different methods to collect data from and about you, including:

  • through our provision of legal services to you;
    • by asking you to fill in forms or when you correspond with us by post, phone, email or otherwise;
    • during the course of dealings with you for or on behalf of a client;
    • when you provide us with information in relation to your attendance at any of our seminars or other hosted events;
    • when you provide information to us by filling in forms on our web site. For example, this includes information provided at the time of registering for newsletters or requesting further services;
    • when you complete surveys that we use for research purposes;
    • when you contact us for your personal data or any other reason, we may monitor and keep a record of that correspondence (in whatever form); 
    • when we collect publicly available information about you or your business (from sources such as Companies House and the Electoral Register, and including through electronic data sources);
    • when we collect your personal data from third parties (for example our clients, introducers, suppliers, government agencies or other law firms); and
    • when you voluntarily complete client surveys or provide feedback to us.

We may need to gather personal information about your close family members and dependants in order to provide our service to you effectively. In such cases it will be your responsibility to decide whether you wish to have the consent of the people concerned to pass their information on to us. We will provide a copy of this privacy notice for them or, where appropriate, ask you to pass the privacy information to them.

How we use your personal data / Lawful basis for processing

We will only collect and process your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

 

  • Where we need to perform the contract we are about to enter into or have entered into with you.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.
  • Where we have obtained your explicit consent for a specific purpose.

Where we rely on your consent to process personal data you have the right to withdraw or decline your consent at any time, and where we rely on legitimate interests you have the right to object at any time, by contacting us. Please contact us to find out more about the types of lawful basis that we will rely on to process your personal data.

Purposes for which we will use your personal data

We have set out below, in a table format, a description of all the ways we may need to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Please note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.     

 

Purpose/Activity

Type of data

Lawful basis for processing including basis of legitimate interest

To register you as a new client

 

 

(a) Identity

(b) Contact

(a) Performance of a contract with you

(b) Necessary to comply with a legal obligation

To deal with your enquiries and requests

 

 

 

 

 

 

(a) Identity

(b) Contact

(c) Professional

(d) Financial

(e) Transaction

(f) Marketing and Communications

(a) Performance of a contract with you  

(b) Necessary to comply with a legal obligation

 

 

 

 

To provide you or a client with, and to process and deliver, our services and to manage our relationship with you, including

(a) Notifying you about changes to our terms or privacy policy

(b) to contact you in the course of providing our Services

 

 

(a) Identity

(b) Contact

(c) Professional

(d) Financial

(e) Transaction

(f) Marketing and Communications

 

 

(a) Performance of a contract with you

(b) Necessary for our legitimate interests

(c) Necessary to comply with a legal obligation

 

 

 

 

 

To comply with Fraud, Anti-Money Laundering and Anti-Terrorism regulations, undertake checks with third parties (e.g. credit checks) where we have other legitimate reasons, such as for internal compliance and security purposes and to comply with our legal and professional responsibilities

 

 

(a) Identity

(b) Contact

(c) Professional

(d) Financial

(e) Transaction

(f) Marketing and Communications

 

 

(a) Performance of a contract with you

(b) Necessary to comply with a legal obligation

(c) Necessary for our legitimate interests (to keep our records updated)

 

 

 

 

 

To provide information to third party agents to allow us to provide our Services to you and deal with your legal matter (e.g. Medico Legal, introducers, brokers, estate agents, tracing agents, Court)

 

 

 

Special category of data

(a) Identity

(b) Contact

(c) Professional

(d) Financial

(e) Transaction

(f) Marketing and Communications

(a) Performance of a contract with you

(b) Necessary to comply with a legal obligation

(c) Consent

 

 

 

 

To provide you with information about our services, and to advise you of news and industry updates, events, promotions and competitions, reports and other information, and to carry out market research campaigns

 

 

 

(a) Identity

(b) Contact

(c) Professional

(d) Financial

(e) Transaction

(f) Marketing and Communications

 

(a) Necessary for our legitimate interests (to develop our products/services and grow our business)

(b) Consent

 

 

 

 

 

To measure or understand the effectiveness of the Services we provide and to improve our Services

 

 

 

 

 

(a) Identity

(b) Contact

(c) Profile

(d) Usage

(e) Marketing and Communications

(f) Technical

 

Necessary for our legitimate interests (to study how customers use our services, to develop them, to grow our business and to inform our marketing strategy)

 

 

 

 

 

 

Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We would like to send you information about Pudsey Legal and our Services that will be of interest and benefit to you.

We may use your Identity, Contact, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which services and offers may be relevant for you (we call this marketing).

You will receive marketing communications from us if you have requested information from us or entered into a contract for services with us and, in each case, you have not opted out of receiving that marketing information. If you have consented to receiving marketing, you may opt out at any time. You have a right to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please contact our Privacy Officer on the details provided above.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us for the purposes of your contract for services with us.

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly. For more information about the cookies we use, please contact our Privacy Officer on the details provided above.

Third-party links

Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact our Privacy Officer on the details provided above.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Disclosure of your personal data

We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.

We may disclose personal information: to successors in title to our business; to any of our affiliated firms and entities; to suppliers and external agencies that we engage to process information on our and your behalf including to provide you with information that you have requested; to third parties (including, but not limited to, professional indemnity insurers, brokers, auditors and other professional advisors); to our clients in the course of providing services, and where disclosure is required by law or any regulatory authority, all as reasonably required for the purposes set out in this Privacy Notice.

If you attend an event organised or hosted by us, we may disclose your details to others who attend or participate in the organisation of that event (as notified to you).

International transfers

We do not ordinarily transfer your personal data outside the European Economic Area (EEA).

Where in exceptional circumstances we may be required to share / transfer your personal data outside the EEA, we will ensure a similar degree of protection is afforded to it by ensuring that we will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. For further details see European Commission: Adequacy of the protection of personal data in non-EU countries.

Please contact our Privacy Officer on the details provided above if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law we have to keep basic information about our clients (including Contact, Identity, Financial and Transaction Data) for a minimum of six years after they cease being clients.

In some circumstances you can ask us to delete your data: see below for further information, however, we have a legal obligation to retain your data for a minimum of period of six years.

Telephone calls

We record all calls for quality and training purposes

Your legal rights

Under the General Data Protection Regulation, you have a number of important rights regarding your personal information.  In summary these rights are as follows and include the right to:

  • Request access to your personal information;
  • Request inaccurate information to be reviewed and corrected;
  • Request a restriction to the processing of personal information;
  • Request personal information held by Pudsey Legal to be erased in certain circumstances;
  • Request a copy of the personal information that has been provided to us;
  • Object to the processing of personal information or the continued processing of personal information;
  • Request not to be subject to automated decision making which produces legal effects that concern or affect you in a significantly similar way
  • Request transfer of your personal data; and
  • Right to withdraw consent.

Please contact our Privacy Officer on the details provided above to find out more about these rights. If you wish to exercise any of the rights set out above, please contact our Privacy Officer on the details provided above.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Where to make a complaint

If you have a complaint regarding any aspect of your personal data or this Privacy Notice, please write to us via info@pudseylegal.com or at the above address.

If you are not satisfied with the outcome of your complaint, you may write to the Information Commissioner’s Office at the following address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

You can also contact the Information Commissioner’s Office by visiting their website https://www.ico.org.uk

Glossary

Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.

Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

 

Call or visit today

For an initial consultation or any questions call

0113 254 9733

or you can also email us direct and arrange to pop into one of our offices.

Contacts

Telephone
0113 254 9733

Pudsey Legal
Cringlebar House,
415 Bradford Road, Pudsey,
Leeds, LS28 7HQ

 


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